The business vision and ground philosophy is to constantly meet and surpass it’s clients expectations, to achieve this it proactively searches for the best professionals in the market, through an updated policy and attractive salaries and employee benefits.
Charging fair prices allows the company to stay healthy while renovating it’s technological and administrative work instruments.
Greener Clean Team’s advantages over the standard maid is the professionalization of the service, quality and removing the client from a responsability. On the other hand when compared to other similar companies our offer is overall more flexible, along side with it’s customization regarding cleaning hours, products, methodology and keeping up with needs.
The services are handled by Greener Clean Team “teams” which are chosen and trained by us, and should always present themselves in a uniform or accompanied by the Greener Clean Team badge.
The services are addressed by a supervising team which allows us to decide which team of professionals better suits the personality and cleaning needs of his/her residence/office.
Usually the team will remain the same (unless there’s a need or reason to replace it).
We are sure that by not rotating teams we’re increasing our service’s efficiency and consistency rates.
No. Greener Clean team has insurance regarding civil responsibility and working accidents.
We have insurances for those situations! The assets to be included in the insurance need to be declared before engaging in our service. One of our supervisors will travel to the site and list and photograph the objects to be included in the insurance. For assets valued beyond 25000? our supervisor will be accompanied by an insurance expert. However in case there’s a small accident Greener Clean Team will pay for its cost! If it’s an expensive product we activate the insurance, and it’s expert will visit the locale, after his analysis you may have your money and we get the broken item.
No, Greener clean team has a strict policy regarding it’s ecological cleaning products.
Our cleaning kits include every product and equipment for the general cleaning services.
This does not include waxing, wax-removal , diluents, steam machines, mechanized carpet or garage cleaning, glassing and other specific cleaning services.
For these specific services you’ll have to talk to one of our supervisors and ask for a budget.
Organizing the cleaning site in advance does allow us to fully dedicate our time into the cleaning exercise, benefiting you. You can also tell us about details or aspects we should take in consideration!
If our client’s can’t be in the cleaning locale at the scheduled time, Greener Clean Team enables a coded key system to which only supervision has access and which is only handled in the cleaning schedule. The keys are then kept safe and secure in our headquarters.
In this case our supervisors will contact the client in order to re-schedule the service to a closer day.
Definitely yes! Let us know 1 week in advance and when you don’t need the services.
This way when you come back from your vacation, the service can be re-engaged by the same team.
We need at least 24 hours in advance to change or respond to special orders.
If this deadline is not met we will have to charge 50% of the service cost. The same tax is applied if we don’t have access to the inside of your residence/office, which can be avoided by giving us a copy of the key.
Our service works from 9.00h to 18.00h, Monday to Friday (if necessary on Saturdays.) This schedule might be adjusted according to your needs.
Even if we can’t tell you the precise hour the cleaning will take place, we will always try to meet your demands. If the client needs to change the schedule, we ask for this to be done with a minimum of 24h in advance.
Yes. We just check our schedule and availability. An extra tax up to 50% can be placed over the standard price.
If you’re a regular client payment is provided at the end of the month.
On an occasional service payment is provided to our team at the end of the operation, for services up to 4hours. For occasional services beyond 4 hours you should advance 10% of the total cost, providing the other 90% to our team at the end of the service.
If you’re a regular costumer there are more than 15 payment options available, among these you can pay by transfer, ATM, payshop, paypall, skrill, several
credit or debit cards, etc. For one-time or occasional services payment should be handled through a bank transfer, ATM, or cash.
On-line acquisitions should be payed through one of your payment methods online.
Greener Clean Team is known by it’s quality service. It is our objective to aquire loyal costumers by impressing them with our services. We recommend our clients to be present during sporadic operations so it can accompany the work and indicate which areas need a better cleaning. A lot of times the established time is not enough for everything to shine so it’s important to set priorities and get the most out of our teams.
It’s fundamental for regular clients to be at the locale for at least 1-2 operations until our team knows their way around the house and it’s hosts preferences. Communication between the client and the team is important in this first stage so we can meet your demands and expectations, however if you have any complaints you’ll always have the satisfaction form in your client area, or you can contact us directly through your client manager. We will be pleased to meet your standards.
Our donations are destined to NPO, members of 1% For The Planet, such as water.org or weforest.org, among other, their mission is to drill water supplies and plant trees in developing countries. We’ll donate to other charity campaigns.
